At GeniusGiggles, we want every toy to bring a smile. If you’re not fully satisfied with your purchase, we’re here to help with a simple return and refund process.
Return Eligibility
You may request a return or exchange within 7 days of receiving your order if:
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The item is damaged or defective upon arrival
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You received the wrong product
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The item is incomplete or missing essential parts
To be eligible for a return:
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The product must be unused and in its original packaging
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A receipt or proof of purchase must be provided
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Requests must be made within the 7-day window from the delivery date
Refund Process
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Refunds are processed only in cash, as all orders are paid via Cash on Delivery (COD).
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Once we receive and inspect the returned item, we will contact you to arrange the refund.
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Cash refunds will be coordinated through our delivery team or a scheduled return visit.
Non-Returnable Items
The following items are not eligible for return:
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Items damaged due to misuse or mishandling
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Products returned without original packaging or accessories
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Custom orders or personalized items
How to Request a Return
To initiate a return, please contact our team at:
📧 [email protected]
Include your order number, product name, issue description, and any relevant photos if applicable.
